Support

Welcome to Vault. Vault is designed to support private communication, user control, and a respectful environment. It offers secure private chats with group members, secure group chats for team discussions and collaboration, and simple work-focused communication with built-in safety features.

If you encounter abusive, harmful, or inappropriate content or behavior, please use the in-app reporting tools. You can report: - Harassment or bullying - Hate or discriminatory content - Sexual or exploitative content - Spam, scams, or impersonation - Violent or otherwise objectionable material - Illegal activities - Copyright infringement - Distribution of illegal substances Reports are reviewed by our team, and we will block accounts that violate our rules if there is enough evidence.

If another user is bothering you, behaving inappropriately, or engaging in illegal actions, you can block them through the in-app user controls. When you block a user: - The blocked user will not be able to chat with you privately, and you will not be able to send messages to this user privately. Blocking is intended to help you manage your experience more safely and comfortably.

Common issues and solutions: - App not loading: Check your internet connection and restart the app. - Messages not sending: Confirm your connection is stable and try again. - Group access issues: Refresh the app and verify the group is still available. - Performance problems: Update the app, restart your device, or reinstall if necessary. - Report or block feature not working: Update to the latest version and try again. If the issue continues, contact support using the details below.

Vault may use data as described in our Privacy Policy and Terms of Service. You can review important information in: - Privacy Policy - Terms of Service If you need help with a data-related request or support issue, please contact us directly.

Vault uses reasonable safeguards designed to support service security and user protection. Security measures may include access controls, encryption in transit, service monitoring, and abuse-prevention tools. For more information about how information is collected, used, stored, and protected, please review the Privacy Policy in the app.

Need help or want to report inappropriate activity? Contact us here: In the Member Profile on the Chats page, chat with Admin.

To help keep Vault respectful and safe, users must follow these rules: - No harassment, threats, or bullying. - No hateful, sexually exploitative, violent, or otherwise objectionable content. - No scams, impersonation, or deceptive activity. - No illegal content or unlawful use of the service. - No illegal activities. - No copyright infringement. - No distribution of illegal substances. - Respect other users and use the platform responsibly. Violations may result in an account block. We will block accounts that violate our rules if there is enough evidence.

We regularly update Vault to improve stability, safety, and performance. Updates may include: - Bug fixes - Security improvements - Performance enhancements - Changes to safety and moderation tools Please keep the app updated for the best experience.

We value user feedback and welcome suggestions for improvement. You can contact us to: - Share product feedback - Suggest new features - Report bugs - Raise safety or moderation concerns Your feedback helps us improve Vault for everyone.